Crawford & Company, an independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, has released its latest Large Loss Claims Review and Outlook.
The report provides insights from Crawford’s global operations, highlighting the shifting dynamics of major claims and the urgent need for adaptability across the insurance sector.
Drawing on Crawford’s frontline experience managing high-value claims across multiple geographies, the report identifies a continued increase in the frequency and scale of extreme weather events.
This trend, driven by long-term climate patterns, is creating a new baseline for disaster-related losses and testing the capacity of traditional response models.
According to Crawford, navigating this new environment requires faster decision-making, innovative tools, and a flexible mindset from insurers and loss adjusters alike.
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Crawford also points to rising inflation and supply chain instability as significant drivers of higher claim costs. The escalating prices of materials and skilled labour—combined with tariffs and global shipping challenges—are making recovery more expensive and time-consuming.
In many jurisdictions, enhanced regulatory standards for reconstruction are compounding these costs, further complicating claims handling.
The report brings attention to business interruption (BI) as a growing exposure. With 31% of businesses identifying BI as a leading concern in 2025, Crawford highlights how interconnected supply chains and the rising number of large-scale events are contributing to more prolonged and complex disruptions.
Another challenge addressed by Crawford is the overlap of multiple loss events in the same geographic areas. This makes it harder to differentiate between initial and subsequent damage. Crawford is responding by combining advanced technologies—such as catastrophe models, satellite imagery, and real-time weather data—to deliver more accurate, timely assessments of loss conditions.
The report also emphasises Crawford’s ongoing investment in AI-powered solutions to enhance adjuster capabilities, along with initiatives to attract and train the next generation of claims professionals.
With decades of expertise at the intersection of risk, response, and recovery, Crawford underlines the importance of building a more responsive, tech-enabled, and purpose-driven claims ecosystem.
Rohit Verma, President and CEO, added: “In the increasingly complex landscape emerging from a more volatile and intense claims environment, the need for greater investment in people and the innovative tools which empower them has never been greater.
“It is imperative that as an industry we are thinking far beyond traditional approaches and developing pioneering initiatives built upon an expanding base of expertise to ensure we can continue to deliver for clients now and into the future against such an uncertain and rapidly changing loss backdrop.”
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